Refund & Cancellation Policy – TheDivineDecore

At TheDivineDecore, we strive to provide our customers with premium-quality handloom products and a seamless shopping experience. However, we understand that sometimes situations may arise where you may need to return or cancel an order. Please read our Refund & Cancellation Policy carefully.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing them, provided they have not already been processed or shipped.

• To request a cancellation, please contact us immediately at [divino22197@gmail.com] with your order details.

• Once the order is dispatched, cancellations will not be possible.

2. Returns & Exchanges

• We accept returns/exchanges only in the following cases:

  • You received a defective or damaged product.

  • You received a wrong item.

• To be eligible for a return, you must:

  • Raise a request within [5 days] of delivery.

  • Ensure the product is unused, unwashed, and in its original packaging.

• Products returned without proper packaging or in used condition will not be accepted.

3. Refunds

• Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed within [3 working days] and credited to your original payment method.

• Shipping charges  are non-refundable.

4. Non-Returnable Items

For hygiene and quality reasons, certain products cannot be returned, including:

• Used bedsheets or linen products.

• Customized or personalized items.

• Clearance or sale items (if specifically mentioned as non-returnable).

5. Damaged or Wrong Product

• If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery with clear photos of the item and packaging.

• We will arrange for a replacement or refund, as applicable.

6. Contact Us

For cancellations, returns, or refund-related queries, please contact us at:
📧 divino22197@gmail.com
📞 +91 9588734307